Return & Refund Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Our policy lasts 3 days from arrival date so please keep in mind that if the product was damaged by delivery, open it up and send us the proof right away then contact us as soon as possible for return ( not refund).
We only deal with product issues within 30 days. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
We do not offer refunds under all circumstances, we will resend a new replacement product instead. Refunds are only available for severely damaged or defective products. Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via email@example.com for more information.
Please be informed that you have to pay the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
You can only cancel your order within 5 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders at the same or higher value. Once you place new orders, our system will automatically cancel old orders and refund 100%.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com