Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.
We offer FREE Shipping Australia wide for orders over $50 and $75 International.
The tracking system takes a bit of time to update. Please allow 1 to 3 working days for the tracking information to show!
You can also track your orders on your order status page!
If you are still having a trouble, please contact us here!
It will take 2-7 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
ESTIMATED SHIPPING TIME
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
|Estimated Shipping Time
|10-25 working days (usually takes only 12-14 working days)
|15-40 working days
|Australia, New Zealand
|7-10 working days
|Mexico, Central America, South America
|20-60 working days
|Middle East (UAE, Saudi Arabia)
|20-40 wokring days
***At the moment, all Wendy Pet Shop products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
For items that ship from our overseas supplier, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***
Sometimes shipping times vary due to circumstances outside of our control, such as:
Time of Year (e.g. Holiday Season)
Large or Bulky Items
Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days
Rest of World: 60 days
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
WendyPetShop is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
WendyPetShop will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...:
-The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
Wendy Pet Shop reserves the right to abandon the package(s) and will not be responsible for any refund.